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Dear ______,

¡¡¡¡¢ÙI am ______(×ÔÎÒ½éÉÜ). ¢ÚI feel bad to trouble you but I am afraid that I have to make a plaint about.

¡¡¡¡¢ÛThe reason for my dissatisfaction is ______(×ÜÌå½éÉÜ). ¢ÜIn the first place, ______(±§Ô¹µÄ.µÚÒ»¸ö·½Ãæ). ¢ÝIn addition, ______(±§Ô¹µÄµÚ¶þ¸ö·½Ãæ). ¢ÞUnder these circumstances, I find it ______(¸Ð¾õ)to______(±§Ô¹µÄ·½Ãæ¸øÄã´øÀ´µÄºó¹û).

¡¡¡¡¢ßI appreciate it very much if you could ______(Ìá³öÍƼöºÍÇëÇó), preferably ______(½øÒ»²½µÄÒªÇó), and I would like to have this matter settled by ______(É趨½â¾öÊÂÇé×îÖÕÆÚÏÞ). ¢àThank you for your consideration and I will be looking forward to your reply.

¡¡¡¡Yours sincerely,

¡¡¡¡Li Ming

Ó¢ÓïͶËßÐÅ·¶ÎÄ´ø·­Òë2

Dear Mr. Chang:

¡¡¡¡On September 10, our order for 280 women's cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.

¡¡¡¡We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.

¡¡¡¡Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us.

¡¡¡¡Sincerely yours,

¡¡¡¡Li Ming

Ó¢ÓïͶËßÐÅ·¶ÎÄ´ø·­Òë3

¡¡¡¡£ÛDirections£Ý: Suppose that you ordered a refrigerator but later found a worrying problem. Write a letter of plaint to describe the matter and require settlement, Do not sign your own name at the end of your letter, using ¡°Li Ming¡± instead.

Dear Sir,

¡¡¡¡I am happy that the refrigerator we ordered last week has arrived on time. But it is a great pity that we find there is something wrong with the refrigeration facilities.

¡¡¡¡After we used it for several days. we found that food stored in the refrigerating partment turned bad quickly. When we finally decided to take the temperature in it, we were surprised to find it was around 15¡æ, far from the standard temperture range from 0¡æ to 9¡æ.

¡¡¡¡This problem has affected our normal life. Would you please let me know whether or not you can send a repairman as soon as possible? I hope that my problem will get your kind consideration.

¡¡¡¡Yours faithfully,

¡¡¡¡Li Ming

Ó¢ÓïͶËßÐÅ·¶ÎÄ´ø·­Òë4

Dear Sales Manager,

¡¡¡¡This letter is a plaint concerning the actions of one of your salespersons. On Tuesday, May 5, 20xx, around 2 P.m.., I went to your store to look for a T-shirt. When I asked a salesperson, Ms. Wang for help in finding my size, she informed me that she was busy and I would have to find one myself. I explained that the reason why I came to her was that I couldn¡¯t find one. She then said in a rude tone that if I couldn¡¯t find one, it meant that the store didn¡¯t have it, and that I needed to look somewhere else.

¡¡¡¡I felt that Ms Wang was rude. I hope that you will look into the matter: I shop frequently at your store and I look forward to a more pleasurable shopping experience next time.

Ó¢ÓïͶËßÐÅ·¶ÎÄ´ø·­Òë5

Dear Sir or Madam,

¡¡¡¡I am writing to expressair dissatisfactiondisappointmentconcern regarding acmodation. I would prefer to move into a single room next semester, as I find the present sharing arrangement inconvenient.

¡¡¡¡I must explain that the reason for my dissatisfaction is my roommate¡®s inconsiderate behavior. For one thing, his friends are constantly visiting him; for another, he regularly holds noisy parties.

¡¡¡¡To solve this problemsurmount this difficultyimprove this situationcrack this hard nut, I hope to draw the attention of the authorities concerned. I am sure you will aGREe that the only solution for me is to move into a room of my own. Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible.

¡¡¡¡Yours sincerely,

¡¡¡¡Li Ming

Ó¢ÓïͶËßÐÅ·¶ÎÄ´ø·­Òë6

¡¡¡¡Florence Trunkemeyer

¡¡¡¡College of Business

¡¡¡¡Ball State University

¡¡¡¡Muncie, IN 47300

¡¡¡¡November 15, 1998

¡¡¡¡General Computer Corporation

¡¡¡¡Engineering Department

¡¡¡¡P.O. Box 73219

¡¡¡¡Fort Worth, TX 76108

Dear Sir:

¡¡¡¡With reference to our order No. W 98, the 120 puter sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.

¡¡¡¡The packages containing the puter sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the puter sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.

¡¡¡¡We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile, we have put the damaged puter sets aside in case you need them to support a claim on your suppliers for pensation.

¡¡¡¡Yours sincerely,

¡¡¡¡(Signature)

Ó¢ÓïͶËßÐÅ·¶ÎÄ´ø·­Òë7

¡¡¡¡Sunny Company

¡¡¡¡34 Zhongcheng Road

¡¡¡¡Jinlian Building

¡¡¡¡Shanghai

¡¡¡¡September 12, 20xx

¡¡¡¡Sales manager

¡¡¡¡Elegance Clothing Company

¡¡¡¡45 West Street, Nanjing

¡¡¡¡Jiangsu Province

Dear Mr. Chang:

¡¡¡¡On September 10, our order for 280 women cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.

¡¡¡¡We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.

¡¡¡¡Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us.

¡¡¡¡Sincerely yours,

¡¡¡¡Sunny Lee

¡¡¡¡Manager

Ó¢ÓïͶËßÐÅ·¶ÎÄ´ø·­Òë8

Dear Sir:

¡¡¡¡With reference to our order No. W98, the 120 puter sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.

¡¡¡¡The packages containing the puter sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the puter sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.

¡¡¡¡We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile, we have put the damaged puter sets aside in case you need them to support a claim on your suppliers for pensation.

¡¡¡¡Yours sincerely,

¡¡¡¡Li Ming

Ó¢ÓïͶËßÐÅ·¶ÎÄ´ø·­Òë9

To whom it may concern,

¡¡¡¡I am one of your customers(¹Ë¿Í). I ordered(¶©¹º)a set of(Ò»Ì×) Bookworm Series on your website two weeks ago, but I didn¡¯t receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a plete set, as I found one book missing.

¡¡¡¡I am sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem. I hope that you either return my money or deliver a new set of books to me. Besides, I¡¯d like to be informed of the process of your dealing with my plaint.

¡¡¡¡Looking forward to your reply.

¡¡¡¡Sincerely,

¡¡¡¡Wang Ling

Ó¢ÓïͶËßÐÅ·¶ÎÄ´ø·­Òë10

Dear Manager,

¡¡¡¡Now I am writing to tell you that I bought a TV set from your shop several days ago. But when I brought it home and turned it on, I found it didn¡¯t work properly. So I took it back to the shop and told the assistant what had happened. To my surprise, your assistant didn¡¯t help me to solve the problem. On the contrary, he shouted at me rudely and refused to examine it.

¡¡¡¡I know that your shop enjoys a high reputation of good service, so I bought the TV set in your shop. But today, I am sorry to find that such service should have happened in your shop and your assistant didn¡¯t seriously think of the interests of customers.

¡¡¡¡I hope you will look into the matter and give me a reasonable explanation. I am waiting to know how you will deal with it. Thank you for your consideration and I am expecting an early reply.

¡¡¡¡Sincerely yours,

¡¡¡¡Tom

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