下面是范文网小编收集的酒店前台接待服务用语3篇 前台的接待用语，以供借鉴。
酒店前台接待服务用语1
酒店前台接待英语用语
一、预订服务
Good is Room I help you?早上好，客房预订处，我能为您做什么？
What kind of room would you like to reserve ? 您想订哪种类型的房间?
A single room or a double room ?
要单人间还是双人房间？
For which dates do you want to book the rooms ? 您想订哪几天的房间呢？
What time will you be arriving?
您将在何时到达？
May I know your name ?
您能告诉我您的名字吗？
How long will you be staying?
您将要住多久？
I’d like to confirm your reservation.我要确认一下您的预订。
I’ll check the room availability.我查查客房预订情况。
You should pay a deposit of US$1000 beforehand.您应预期付1000美元的定金。
There is a 10 per cent %的折扣。
二、接待服务
What kind of room would you be prefer? 您要什么样的房间？
Have you got a booking?
您预订了吗？
A single room or a double room?
要单人间还是双人房间？
A double room costs 368 Yuan per night.双人房的房价是每晚368元。
Breakfast is also included.早餐也包括在内。
May I see your passport?
我能看一下您的护照吗？
Could you fill in this form, please?
请您填一下这张登记表好吗？
This is your room card and room key?
这是您的房卡和房间钥匙。
Could you sign your name, please?
请您签一下名，好吗？
If you leave after 6:00 , you’ll have to pay the full account.晚上六点以后退房,按全天收费计算.You’ll have to register individually, please.请你们分开登记。
How would you like to pay , sir , in cash or by credit card ? 先生，请问您是用现金付款还是用信用卡付账？
I feel terribly is the busiest season and all kinds of rooms are fully booked.非常抱歉，这个季节人多，各种房间都订满了。
Do you know which unit is responsible for the reception?
您知道您是由哪个单位负责接待的吗？
Could you keep your room key until you check out ?
请您在住宿期间自己保管钥匙，直到结帐离开。
三、收银服务
Here is your ’s 2000 Yuan in all.这是您的账单。总共2000元。
How would you like to pay , sir , in cash or by credit card ? 先生，请问您是用现金付款还是用信用卡付账？
Please check it and sign here.请核对一下，在这里签个字。
I will write out a receipt for you.我给您开一张收据。
May I check the details for you , please?
我能为您核对账单上的详细内容吗？
Do you have any charges for this morning?
您今天是否挂帐用酒店的服务?
We’ll have to charge you $10 extra.我们要向您额外收10美元。
Did you make any phone calls from room, sir?
先生，您从房间打过电话吗？
Excuse me , sir , but I don’t think that will be enough.先生，对不起，我认为钱数不够。
I am sorry ,sir ,there has been an error in your wait a minute while I correct it.对不起，先生，您的帐单算错了。请稍候，我马上把它改过来。
Is your baggage down yet, sir ? Could you check out after your baggage have been brought down, please?
先生，您的行李拿下来了吗？能请您在行李拿下来后再结帐吗？
Sorry , your credit card has been stopped to the regulations of bank, it must be cancelled.对不起,您的信用卡已经止付。根据银行规定要取消。
四、兑换外币
The rates of exchange are on the board there.今天的兑换牌价在那里的牌子上。
How much would you like to change?
您要换多少？
It’s Yuan RMB for one US dollar?
1美元兑换元人民币。
情景对话
一、Check in
:Good afternoon , to our I help you ? G: booked a room one week :May I have your name please , sir ?
G:John :Just a moment , I look through out , We do have a reservation for you , city view single room with ’ve paid 2000 Yuan RMB as a that correct ?
G:That’s :Would you please fill in this registration card , sir ?
G: you think I’ve filled in everything :Let me see …Name , address, nationality, forwarding address , passport number , signature and date of , here , forget to fill in the date of I fill it in for you ? You are leaving on…
G:October :May I see your passport , please ? Thank you , everything is in here is your room number is ’s on the 11th floor and your room rate is 500 RMB per is your key card with all the information on your booking, the hotel services and the hotel rules and regulations on make sure that you have it with you all the need to show it when you sign for your meals and drinks in the restaurants and the :Yes, I’ll keep it with care , thank :I hope you enjoy yours stay with :Good afternoon, I help you?
G:Good afternoon, I want a single room, :Have you made a reservation?
G:No, I haven’:How long do you want to stay?
G:Three :I’ll see what we have, , can offer you a room on the eight ::May I see your passport?
G:Of you :Thank you fill in this form, please?
G: it :Thank you, Here is your ’s Room 808 on the eight :Thank you very night.二、Check out
:Good I help you?
G: would like to check I have my ?
C:Certainly, sir, May I know your name and your room number, please ? G:Dennis black, Room :All is your bill, total is 1800 :The figure seems :How would you like to pay, , in cash or by credit card ? G:In is the :Thank you, a moment, please , I’ll write out a receipt for ．C:Good I help you?
G:Yes, I’d like to check out :Can I have your name and room number, please ?
G:John smith, room :May I have your room key, please ?
G: you :Just a moment, please….. is your you like to check it ?
G:I’m ’s the 20 Yuan for ?
C:That’s for the drinks you ordered from your :I :How would you like to make payment , ?
G:I’d like to pay in :That’ll be 2180 :Here you :Here’s your change and receipt , , I’ll send a bellman up to get your :Thank :You are welcome , Good-bye.三、Reservation
:Good is room I help you ? G:Yes , I’d like to book a room , :Fine , For which date ?
G:For :For how many nights ?
G:Two :A single room or a double room ?
G:A double :Could you give me your name , please ?
G: :May I have your telephone number , please ?
G:021-
C:What time do you expect to arrive , sir ?
G:At about :Fine , Cook , a double room for and :That is :Good-bye and we are looking forward to seeing :Good I help you ?
G:I’d like to make a :When for ?
G:For :For how long ?
G:About a :Could you hold the line , please ? I’ll check….Thank you for waiting , ’m afraid our hotel is fully booked on those :That’s all :We’re very sorry , hope you understand
酒店前台接待服务用语2
酒店前台接待日常用语
第一部分 问候
to haiyatt garden ’m ***, what should I call you, please?
欢迎光临海悦酒店。我是***，请问我该怎么称呼你呢？
morning/afternoon/evening, Sir/ can I do for you? 先生/女士，你好！请问我能为您做点什么？
name is ***, is there anything else I can do for you, just let me know.我叫***，如果需要我为您做些什么，请告诉我。
you have any problems, please feel free to contact us.如果你有任何需要，请随时联系我们。
Part 2 Helping to Check-in
第二部分 帮助入住
have a seat for a while I’ll help you with the check-in procedure.请在那边稍坐一会儿，我将会为您办理入住手续。
you please give me your passport and credit card ?, I’ll return them to you right away after the check-in procedure.请把您的护照和信用卡交给我。办完入住手续后，我会马上归还给您。
many nights will you stay this time?
这次入住您会住多少天？
room would you like, smoking room or non-smoking room? 您是要吸烟房间还是不吸烟房间？
me, Sir/ would you like to pay the deposit, together or separately?
先生/女士，不好意思，打搅一下。请问您是要分开付押金还是一起付呢？
Here is your room key and the breakfast you please sign here? 这是您的房卡和早餐券。请您在这里签个名好吗？
are your passport and the credit can go up to the room now I hope you enjoy your stay with us..这是给回您的护照和信用卡。现在您可以上房间了。希望您在这里居住愉快。Part 3 Providing Service During Staying
第三部分 居停期间提供服务
Regular Service常规服务
(1)Please wait a ’ll transfer it for you..请稍等一下。马上为你转接过去。
(2)Becauseso please be careful.今天外面在下雨，地面很滑走路时请多加小心。
Internet Service网络服务
There is free broadband Internet access in every room , connector plug is on the desk.写字台上有宽带插头，您可以随便使用。
(2)There is a little trouble in the computer service center, so the Internet is disconnected wait a while, It’ll be recovered soon.对不起，酒店的电脑服务中心出现了一点小故障，房间暂时不上了网，请稍候一下就会恢复正常。
(3)Ok, I’ll arrange a computer engineer to help you.好的，我马上安排电脑员上去帮您。
About the Laundry关于洗衣
The laundry collected between 8am to 6pm will be returned at midnight on the same day;while the one collected between 6pm to 8 am will be returned at 2pm on the next day.上午八点到下午两点接洗衣将会在当天午夜前送回；而下午两点到次日八点的洗衣将会在第二日下午两点之前送回。
For the laundry, the regular service is within 8 hours and the express service is within 5hours.普洗服务是八小时内送回,而快洗是5小时。
(3)There is a stain on your clothes, and we’ll try our best to get rid of , I can’t guarantee that we can remove it totally.您的衣服上有很难洗掉的污迹，我们会尽最大的努力去处理，但不能保证一定可以处理掉。
(4)---Could you send someone up for my laundry, please?
请派人到我房间取要洗的衣服，好吗？
===Certainly, room attendant will be up in a minute.好的,我们的服务员马上到。
Medical Service医疗服务
(1)You don’t look very well seems to be wrong ?
你看上去有些不舒服, 还好吧 ?
(2)I feel dizzy and have a sore throat besides , I can not sleep well recently?
我感到头晕，喉咙痛。还有，最近都睡不好。
(3)Don’t worry , I will arrange a doctor to look after you.不要担心，我将立即安排医生照顾你。
(4)Any other symptoms? Like stomach ache, coughing, or nausea? 还有其他症状吗？比如胃痛、咳嗽或者恶心？
(5)The doctor said you have got the ’ll prescribe some medicine for two tablets at a time, three times a ’d better stay in bed for one or two days.医生说你感冒了。她会给你开药。这药每次吃两片，每天三次，并建议你最好在床上休息一两天。
(6)---Are they strong?
== may make you a little the way, you should be sure to take them after you eat.---药性强吗？
==是的，会让你犯困。还有，你得在用餐完毕后才能吃药。
(7)Can you give me some medicine for heartburn?
你可以给点胃药给我吗？
(8)I’m afraid the doctor can’t give you medicine for that unless you tell her about your history of stomach ache?
如果你不告诉医生你是否有胃病史，恐怕他不能随便给你胃药。
(9)Well, I do have gastritis for two years.恩，我确实有两年的胃病。
(10)Since your blood pressure is higher than normal, could you tell the doctor whether you have diabetes?
你的血压偏高，请问你是否有糖尿病？
(11)How is the acid in your stomach? Is the acid feeling very strong? 胃酸的强度怎么样？你是否感觉十分强烈？
(12)Are you taking other medicine at present? Please let us know just in case of chemical reaction..你最近有没有服用其它药物？为了防止药品之间产生不好的化学反应请告诉我们。
(13)Are you feeling better now, Sir?
先生，你好些了吗？
(14)---What happened to your leg, Sir?
先生，你的腿怎么呢 ？
==I tripped and fell in the bathroom.我不小心在浴室摔倒了。
---Please don’t worry, I’ll ask the doctor to go to see you right away.请不要担心，我马上叫医生过去。
Part 4 Apologize
第四部分 道歉
’m very could have been a mistake, and I do apologize for that.很抱歉。出了错误，我应当道歉。
assure you it won’t happen again.我保证此类事情不会在发生。
do apologize for inconvenience on behalf of our hotel.对您造成的不便，我谨代表酒店向您道歉。
’m sorry to tell you that your medicine bottle(cosmetic bottle)was broken by sincerely apologize for that.非常抱歉，服务员在为您清理房间时，不小心打碎了你的药瓶（化妆品瓶子）。
’m sorry to hear ’s ’ll look into the matter at once.很抱歉，这很不寻常，我立刻去调查一下。
’m very hope you’re not hurt Please forgive me..对不起，你没事吧，请原谅我。
deeply apologize Madam, would you care to send this dress for dry-cleaning? No charge of course.我们深感抱歉，小姐。请你把衣服拿去干洗，一切费用，由酒店负担。
’m terribly sorry Please do accept our ’ll do our best..请接受我们的道歉，我们会尽快想办法。
’m sorry for will ask the repairman to fix it now.真是抱歉，我马上安排人去修理。
Part 5 The Damage
第五部分 赔 偿
’m afraid you’ll have to pay for the damage.恐怕您得赔偿损失。I’m afraid you have to pay for the broken chair according to the hotel policy.根据酒店规定，恐怕你要对弄坏的椅子做出赔偿。
The indemnity for the burned carpet is 100 Yuan.损坏地毯的赔偿是人民币100元。
I’m sorry to inform you that we have to charge you 100 Yuan for the bloodstains
on your bed linen.我很遗憾地告诉你对于床单上的血迹我们要收取100元特别洗涤费。
Part 6 Expressing Appreciation
第六部分 道谢
you for your kind understanding.谢谢您的理解。
would like to thank you for your great support for our hotel.非常感谢您对我们酒店的大力支持。
Part 7 Say Goodbye
第七部分 道别
you a pleasant journey!祝您旅途愉快！
the house Sir,.I assure you that everything will be right next time you come.这是免费的。我保证你下次光临时，一切都会妥妥当当。
’m looking forward to seeing you luck！
我期盼再次见到你，祝你好运！
Good Bye, and hope to see you again.再见，希望再见到您
酒店前台接待服务用语3
御泉湾时尚酒店总台服务用语
1、您好先生/女士，我能为您做些什么？
2、您好先生/女士，需要我帮忙吗？
3、晚安，**先生/女士。
4、欢迎光临御泉湾时尚酒店。
5、欢迎下榻御泉湾时尚酒店。
6、欢迎您来我们酒店下榻。
7、很高兴见到您。
8、您们一行（团队）有多少人？
9、您一个人吗？
10、您（们）希望临近酒店院内的地方安排一个房间吗？
11、您们喜欢靠近……附近安排一间房间吗？
12、现代时尚的标准间。
13、装修别致、豪华宽敞的单人间。
14、豪华、宽敞的家庭房。
15、宁静、舒适的单人间。
16、尊贵、舒适、装修豪华的总统套房。
17、……此房间非常适合您的需求。
18、……此房间对于您迎接您的小团队是十分方便的，也是极为理想的。
19、……同时，您可很快进入梦乡而不受喧哗的干扰。
20、……为此，您的孩子可以同在一房间，这样您就不用为他们担心。
21、我们这里有一套非常方便的客房，靠近停车场，同时我们也可以协助把您的行李送到房内客房 价格为RMB。
22、我们有一套宁静、装修别致豪华的套间位于酒店后院副楼，价格为RMB。
23、您们喜欢选择哪一种客房下榻？
24、请您先填写登记表好吗？然后是**太太。
25、好的，***先生/女士，请您登记一下好吧？
26、**先生/女士，您是第一次下榻我们酒店吗？
27、**先生/女士，请您在这里签一下名好吗？
28、**先生/女士，您的证件能给我看一下（复印一下）好吗？
29、请您告诉我您的身份证号码好吗？
30、**先生/女士，您是来自**（地方），那是一座非常美丽的城市。
31、您是使用信用卡还是现金？（如果是信用卡）麻烦您出示一下您的信用卡（如果是现金）**先生/女士，请您预付费用RMB元。
32、您在店消费需要签单吗？
33、先生/女士，您有预订吗？
34、先生/女士，您有旅行社（定房中心）预订确认书（单）吗？
35、先生/女士，能告诉我您的全名吗？
36、先生/女士，您是通过哪家旅行社（定房中心）预订的？
37、对不起，先生/女士，您公司没有与我们酒店签署协议。
38、对不起，先生/女士。今天我们酒店客满。我可以帮您在XX酒店预订房间，请问您是否愿意？
39、谢谢您对我们酒店的支持。
40、对不起，先生/女士，今天客房预定已满，非常抱歉。
41、对不起，先生/女士。今天标准间预定已满，我们仅有套间，您需要预定吗？
42、对不起，先生/女士，我们没有查到您的预订。
43、今天晚上8：00四楼酒吧将有化妆舞会，一直次日凌晨2：00，欢迎您交际，去HAPPY。
44、今天晚上xx酒店的西餐厅将提供风味牛排，营业时间一直延长到10：00，这样好的美味佳肴值得去品尝。
45、明天早上7：00—9：30请到一楼早餐厅去享受免费的早餐。
46、这是您免费的早餐券，请收好，时间是早上7：00—9：30。
47、请您带着房卡，早上7：00—9：30到早餐厅可以享受免费早餐。
48、**先生/女士，您的房间号码是308号，这是您的房间房卡。
49、*先生/女士，电梯这边请。
50、**先生/女士，这是行李员小李，他会帮您将行李送到房间。
51、行李员***，请将**先生/女士的行李送到308，请您带客人上房。
52、** 先生/女士的房号是308,请您带客人上房.53、这是您房间的钥匙、房卡、两份免费早餐券，愿您在店过得愉快。
54、愿您在酒店度过一个美好的夜晚。
55、谢谢**先生/女士，我确信您会喜欢这样富有特色的客房。您要有其他事情，请不要客气，我们很乐意为您服务。
56、谢谢**先生，这是您的房间钥匙和房卡。我确信这样一个美好的夜晚是属于您和您的太太的。
57、您好，总台，很高兴为您服务，请讲。/您好，总台，请问有什么可以帮您？
58、您好，**先生/女士，您的房号是***吗？
59、对不起，您要找的**先生/女士，没有登记。
60、对不起，**先生/女士，没有登记。
61、对不起，我们酒店没有**公司用房。
62、对不起，我不能告诉您**先生/女士的房号，请您见谅。
63、对不起，**先生/女士，已经离店了。
64、对不起，我这里很忙，您的电话是多少？我等一会给您回话好吗？
65、对不起，这里是总台。商务中心的电话是***，您需要转吗？
66、您好，**先生/小姐，马上派服务员到您房间好吗？
67、真的抱歉，我马上派行李员到您房间。
68、感谢您，**先生/女士，我会将您的意见尽快反馈给我们经理。
69、您好，是308房内的李先生/女士吗？这里有您一份留言，有时间请您到总台。
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